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An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into most modern smartphones and can be activated by scanning a QR code.

After purchasing, you'll receive a QR code instantly. Go to your phone's Settings > Cellular/Mobile > Add eSIM, then scan the QR code. The whole process takes about 2 minutes.

Most phones released after 2018 support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, and Google Pixel 3 and later. You can check by dialing *#06# or visiting our compatibility checker.

Yes! Your eSIM provides data connectivity only. Your existing physical SIM keeps your phone number active for calls and texts. Both work simultaneously using Dual SIM.

You can easily top up your data plan directly from your dashboard without reinstalling anything. Additional data packages are available for the same destination at any time.

We offer a full money-back guarantee on unused eSIMs. If you haven't activated your eSIM, you can request a refund at any time. Your purchase is protected.

Yes! All tukango eSIM plans support hotspot/tethering. Share your connection with other devices like laptops and tablets.

Yes, you can top up your existing eSIM anytime from your dashboard. No need to install a new eSIM — just purchase additional data and it's added instantly.

Instantly! After payment, your QR code is delivered immediately via email. You can install your eSIM right away, even before your trip.

No. Your eSIM provides data only. Your existing phone number and SIM card continue to work for calls and texts. The eSIM simply adds a data connection.

Yes, your device must be carrier-unlocked to use an eSIM from tukango. You can check this in Settings > General > About on iPhone, or contact your carrier.

Yes, we recommend installing your eSIM before departure while you have WiFi. The plan validity starts when you connect to a network at your destination, not when you install it.

No. tukango eSIM plans use local networks directly, so there are no roaming charges. You pay only the plan price, with no hidden fees.

tukango connects you to premium local networks in each country. We partner with 300+ carrier networks and 70+ operators worldwide, ensuring reliable 4G/5G coverage.

Most eSIM-compatible devices can store multiple eSIM profiles. You can switch between them for different countries or keep your primary SIM active alongside your tukango eSIM.

Yes. tukango is powered by GSMA-certified infrastructure, the global standard for eSIM security. Your data and transactions are protected with industry-leading encryption.

You can install the eSIM on the plane if you have WiFi, but activation requires connecting to a local network. We recommend installing before departure and activating upon landing.

tukango eSIM plans are data-only. You can make calls using apps like WhatsApp, FaceTime, or Zoom over your data connection. Your primary SIM handles traditional calls.

Log into your tukango dashboard to see real-time data usage, remaining balance, and plan validity for all your active eSIMs.