tukango offers a money-back guarantee. If you haven't installed your eSIM, you can request a refund at any time — there's no deadline. If it has already been installed, our support team will review your request with you.
Refund eligibility
| Status | Refund eligible? |
|---|---|
| Purchased but not installed | ✅ Full refund |
| Installed, whether or not data has been used | Reviewed individually by support |
| Plan expired, eSIM never installed | ✅ Full refund |
How to request a refund
Option 1: Email (recommended)
Send an email to support@tukango.com with:
- Subject line: "Refund Request"
- Your registered email address
- Order number (found in your dashboard or confirmation email)
- Reason for refund (optional)
Option 2: Contact form
Visit our support page and fill out the contact form. Select "Refund Request" as the category.
Refund processing
- Review: Our support team will get back to you about your request as soon as possible
- Processing time: Refunds are processed back to your original payment method
- Timeline: 5-10 business days depending on your bank
Partial refunds
If your eSIM has been installed and you experienced service issues (no coverage, wrong network, etc.), contact our support team. We review these cases individually and may offer a partial refund or credit.
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