tukango offers a money-back guarantee on unused eSIMs. If your eSIM hasn't been activated, you're eligible for a full refund.
Refund eligibility
| Status | Refund eligible? |
|---|---|
| Purchased but not installed | ✅ Full refund |
| Installed but not activated (no data used) | ✅ Full refund |
| Activated and data partially used | ❌ Not eligible |
| Data fully consumed | ❌ Not eligible |
| eSIM expired (unused) | ✅ Full refund |
How to request a refund
Option 1: Email (recommended)
Send an email to support@tukango.com with:
- Subject line: "Refund Request"
- Your registered email address
- Order number (found in your dashboard or confirmation email)
- Reason for refund (optional)
Option 2: Contact form
Visit our support page and fill out the contact form. Select "Refund Request" as the category.
Refund processing
- Review time: We typically respond within 10 minutes during business hours
- Processing time: Refunds are processed back to your original payment method
- Timeline: 5-10 business days depending on your bank
Partial refunds
If your eSIM has been activated but you experienced service issues (no coverage, wrong network, etc.), contact our support team. We review these cases individually and may offer a partial refund or credit.
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ReadStill need help?
Our support team typically responds within 10 minutes.