Easy Setup

Install your tukango eSIM in one tap!

When you buy an eSIM from tukango, we send you an automatic install link via email and SMS. Just tap the link on your phone and the eSIM installs itself — no QR code scanning needed.

Buy eSIM now→

Prefer manual setup? Follow the guide below.

Your eSIM is installed but your data plan doesn't start until you actually connect to a network at your destination. Here's exactly what to do the moment your plane lands.

The 2-minute landing routine

Wait for the plane to taxi

Don't rush. Most carriers don't allow phone use until you're at the gate. Use the wait to take your phone off airplane mode.

Turn off airplane mode

Swipe down from the top of the screen and tap the airplane icon. Your phone immediately starts looking for networks.

Verify the tukango line is on

iPhone: Settings → Cellular → make sure the tukango line shows ON
Samsung: Settings → Connections → SIM card manager → tukango eSIM toggled on
Pixel: Settings → Network & internet → SIMs → tukango should appear with signal bars

Confirm Data Roaming is enabled

This is the #1 cause of "no internet" complaints. Even though you're not technically roaming (you're using a local plan), your phone treats the foreign network as roaming.

iPhone: Settings → Cellular → [tukango line] → Data Roaming → ON
Samsung: Settings → Connections → Mobile networks → Data roaming → ON
Pixel: Settings → Network & internet → SIMs → tukango → Roaming → ON

Wait 30-60 seconds

Your phone needs time to register with a local carrier. Watch the signal bars on your tukango line — they should fill in within a minute.

Test your connection

Open a web page or send a WhatsApp message. If it works — you're done!

Disable WiFi temporarily to make sure your test is actually using cellular data, not airport WiFi. Once you confirm cellular works, re-enable WiFi normally.

What if it doesn't work?

Restart your phone

The single most effective fix. Power off completely, wait 10 seconds, power on. The phone re-registers with the local network from scratch.

Try manual network selection

iPhone: Settings → Cellular → [tukango line] → Network Selection → turn off Automatic → pick a network manually
Samsung: Settings → Connections → Mobile networks → Network operators → search → pick one
Pixel: Settings → Network & internet → SIMs → tukango → Mobile network → Automatically select network → off → pick one

The network name is not shown on the plan page, so try the networks your phone lists one at a time, wait about a minute after each selection, and keep the one that gives you data.

Check your dashboard

Log in to tukango.com on WiFi and check your eSIM status. It should show Active or In Use. If it still shows Installed, the eSIM hasn't connected yet — restart and try again.

Common mistake: Don't activate your eSIM at home before flying. The validity period starts the moment your phone connects to a foreign network — activating early wastes days.

Still stuck?

Email support@tukango.com from the airport WiFi. Include your order number, phone model, and the country you're in. A person who can see your order reads and answers every message.

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Still need help?

support@tukango.com

How to activate your eSIM when you arrive