If your phone can't scan the eSIM QR code, don't worry — there's always a manual alternative. Here's how to get past it.
Common scan problems
- The QR code is too small or blurry on the screen
- Your phone camera struggles to focus
- The QR code is damaged or partially cropped
- You're trying to scan a screenshot from the same phone (impossible)
Quick fixes for scanning
View the QR code on a different device
If you're trying to scan from the same phone you're installing on, that's the problem. Use your laptop, tablet, or another phone to display the QR code. Open your tukango email or dashboard on that device.
Increase brightness
Turn the brightness on the device displaying the QR code all the way up. A dim screen is harder for cameras to read.
Print it out
If you have a printer, print the QR code at full size on white paper. Most camera apps detect printed codes more reliably than screen ones.
Was this article helpful?
Your feedback helps us improve our articles.
Related articles
No internet connection after installing eSIM
Troubleshoot when your eSIM is installed but you can't connect to the internet.
ReadeSIM is not activating
What to do when your tukango eSIM installs successfully but won't activate or connect to a network.
ReadData roaming is not enabled
How to enable data roaming for your tukango eSIM — the #1 cause of 'no internet' issues at destination.
ReadStill need help?
Our support team typically responds within 10 minutes.