No internet connection after installing eSIM

Quick checklist

Before diving into detailed troubleshooting, check these common issues:

1. Is the eSIM line turned on? Settings → Cellular → Make sure the tukango line toggle is ON

2. Is Data Roaming enabled? This is the #1 cause of "no internet" after eSIM installation.

• iPhone: Settings → Cellular → [tukango line] → Data Roaming → ON
• Samsung: Settings → Connections → Mobile networks → Data roaming → ON

3. Is the correct line set for data?

• iPhone: Settings → Cellular → Cellular Data → Select tukango line
• Samsung: Settings → Connections → SIM manager → Mobile data → Select tukango

4. Have you restarted your phone? A simple restart after landing often resolves connection issues.

Still no connection? Advanced steps

Check if your plan is active

Log in to your tukango dashboard and check your eSIM status. The status should show "Active" or "In Use."

If it shows "Ordered" or "Installed," your eSIM hasn't connected to a network yet. Make sure Data Roaming is ON and restart your phone.

Try manual network selection

Sometimes automatic network selection picks the wrong carrier.

iPhone: Settings → Cellular → [tukango line] → Network Selection → Turn OFF Automatic → Select a network manually

Samsung: Settings → Connections → Mobile networks → Network operators → Search networks → Select one manually

Look for networks mentioned in your country plan (e.g., STC, Vodafone, T-Mobile).

Reset network settings

iPhone: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

Samsung: Settings → General management → Reset → Reset network settings

After reset, re-enable your tukango eSIM line, turn on Data Roaming, and restart.

Check APN settings

Some destinations require specific APN (Access Point Name) settings.

iPhone: Settings → Cellular → [tukango line] → Cellular Data Network → APN Samsung: Settings → Connections → Mobile networks → Access Point Names

Contact support

If none of these steps work, reach out to us:

• Email: support@tukango.com (typical response: 10 minutes)
• WhatsApp: Quick chat support available

Please include: your phone model and OS version, screenshot of your cellular settings, the country you're traveling in, your order number.